Current: Winbo Mall > Help > Buyer Help > FAQ

Help Center

  • 1、 How to delete the items in the shopping cart?

  •    In the shopping cart, find out the related items and click on the Delete button.

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  • 2、 How to get a refund for freight?

  •    If you need to request a refund for the freight, you need to apply for a refund for all transactions. When you come to the the last transaction, the system will allow for the application for freight refund.

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  • 3、 What to do when the goods added to the shopping carts can not ordered?

  •    If goods are off the shelf, removed or run out of stock, they will be shown in gray and there is suggestion that they can not be ordered. In this case, you may remove the related goods from the shopping cart first and go on shopping for other goods.

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  • 4、 Why some of the goods in the shopping cart is displayed in gray and can not be bought?

  •    If goods are off the shelf, removed or run out of stock, they will be shown in gray and there is suggestion that they can not be ordered. In this case, you may shop for other goods.

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  • 5、 Whether there are other ways except collection once you haven’t decided yet to take it?

  •    For commodities which you are not decided yet to buy now, we recommend that you should use shopping cart to hold favorite products. After completing the selection, you may choose which product to buy according to the commodity situation, favorable conditions etc.

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  • 6、 How to check my order?

  •    You may logo on "My Winbo" → "Buyer Center" →“Goods Ordered” to check all your orders in Winbo Mall. To view order detail of a single order, please click on the "Order Details" .

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  • 7、 What express companies does Winbo Mall cooperate with?

  •    Winbo Mall’s current cooperated express companies are DHL, FedEx, TNT and so on. Without specific requirement, Winbo Mall will make delivery by DHL.

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